Refund policy

AK’s Cakes and Cupcakes — Refund & Return Policy

All Food Sales Are Final:

Due to the perishable and made-to-order nature of our products, AK’s Cakes and Cupcakes does not accept returns or exchanges on food items.

Damaged or Incorrect Orders:

We want every customer to be satisfied with their order. If your order arrives damaged, incorrect, or there is an issue with your order, please contact us as soon as possible after delivery.

Please include your order number and clear photos of the product, packaging, and shipping box so we can review the issue.

After reviewing the circumstances, AK’s Cakes and Cupcakes may offer an appropriate resolution, which may include a replacement, store credit, or refund when applicable.

Shipping Delays:

Refunds are not automatically provided for shipping delays caused by UPS, weather conditions, incorrect or incomplete addresses provided by the customer, or other circumstances outside of our control.

Delivery & Unattended Packages:

Customers are responsible for monitoring their tracking information and retrieving packages promptly after delivery. Because our products are perishable, we cannot guarantee the condition of an order that is left outside or unattended for an extended period after confirmed delivery.

Cancellations:

Because orders are freshly prepared, cancellation requests should be submitted as soon as possible. Once preparation of an order has begun, the order may no longer be eligible for cancellation or a refund.

Contact Us:

For questions or concerns regarding your order, contact:

AK’s Cakes and Cupcakes
Akscakesandcupcakes@gmail.com